Refund policy

Returns and Refund Policy

At NORÉE, we want you to be happy with your purchase. If, for any reason, you're not completely satisfied, we're happy to help make things right.

Your Right to Return

You have 30 days from the date of delivery to return or exchange your order. Items must be unused, unworn and in their original condition, including all tags and original packaging.

Return Process

Request a return: Contact us at hello@shopnoree.com with your order number, the reason for your return and, if applicable, photos of the product.
Review: Our team will review your request and confirm whether the product is eligible for a return or exchange.
Approval: Once your request is approved, we'll provide you with the return address and instructions.
Shipping: Pack the item securely and send it using a shipping method that includes tracking. Return shipping costs are the customer's responsibility. International return shipping costs may vary.
Inspection and refund: Once we receive and inspect your return, we'll inform you of the outcome. Approved refunds will be processed to your original payment method within 7 business days.

Exchanges

Would you prefer a different colour or another product? No problem. Follow the same return process and let us know what you'd prefer. We'll send your replacement item once we've received your returned product.

Return Conditions

To be eligible for a return or exchange, items must meet the following conditions:

✦ Unused and in their original condition
✦ All tags and original packaging included
✦ Return requested within 30 days of delivery
✦ Return approved by our team before the item is sent back

Items that do not meet these conditions may be refused or may qualify for a reduced refund to account for any loss in value.

Refund Processing Time

Approved refunds will be processed within 7 business days of receiving your return. Once your refund has been issued, you'll receive a confirmation email.

Return Shipping Costs

Return shipping costs are the customer's responsibility, unless the return is due to an error on our part, such as an incorrect item being sent or a confirmed product defect.

Questions?

— NORÉE