Shipping Policy

At NORÉE, we are committed to delivering your order safely and efficiently. We work with reliable shipping partners to ensure a smooth experience from checkout to your doorstep.

Processing and Delivery Times

Orders are processed and dispatched within 1–3 business days (excluding weekends and public holidays). Standard delivery takes 5–10 business days after dispatch. Once your order has been shipped, you will receive an email with a tracking link so you can follow your parcel every step of the way.

Shipping Methods

We offer different shipping methods to ensure your order arrives safely and on time. Delivery times and shipping costs vary depending on the destination country and the shipping method selected.

International Shipping

We ship worldwide. Please note that international shipments may experience delays due to customs clearance. If you have any questions, please contact us at hello@shopnoree.com.

Missing or Damaged Items

If an item is missing from your parcel or arrives damaged, please contact us within 7 days of delivery. To submit a claim, include your order number, photos of the packaging if it is damaged, and a description of the issue. Claims submitted after 7 days may no longer be eligible for a resolution.

Please note: if only the outer packaging has been damaged during transit and the item itself is fully functional, it will not qualify for a replacement or refund.

Marked as Delivered but Not Received

If your tracking information shows that your parcel has been delivered but you have not received it, please file a claim directly with the shipping carrier and send us proof of the loss or formal confirmation of your claim. Claims for parcels marked as delivered may no longer be eligible for review after 7 days from the delivery date.

Changing Your Order

Would you like to change your order, such as the quantity, delivery address or product? Please contact us within 12 hours of placing your order. After 12 hours, your order may already be in transit, and changes may no longer be possible.

Cancelling Your Order

Would you like to cancel your order? Please contact us within 12 hours of placing it. After 12 hours, your order may already be in transit and can no longer be cancelled. Please contact us as soon as possible at hello@shopnoree.com.

Questions?

Please contact us at hello@shopnoree.com. We typically respond within 24 hours, Monday through Friday.

— NORÉE